How to Buy
On the Homepage and in the menus, you will find links to products and categories. You will also find explanations on how to place an order, how to make payments, how your merchandise will be delivered, and how to potentially handle any issues.
During the order completion process, you will be asked for some personal information necessary for product delivery, and you will be required to register with Palace store by entering your email and choosing a password for your future access. Your personal data will be processed in accordance with current regulations and strictly within the limits of the information you will read and accept at the time of registration.
Palace store cannot fulfill any orders from customers who do not accept the processing of their personal data. No data related to your credit card will be taken or recorded by Palace store. For more information on payment security, please visit the "Payments" page.
Previous Orders and Current Order
If you have made a purchase on Palace store, you can check all the information about your order by following the "Your Orders" link after logging in with your email and the password you chose during your registration. You will be reminded of the order date, the ordered products, the total amount, the shipping address, and the status of processing.
Alternatively, you can review the contents of the order you are compiling by following the "Cart" link.
At any time, you can contact our customer service for any additional information.
Copyright and Trademarks
The design of this online store and all the material contained therein (including, but not limited to: trademarks, logos, HTML code, scripts, text, designs, images) is an integral part of Palace online store and is protected by copyright. Any unauthorized use of such content, such as copying, inclusion in frames, and association with content not originating from this store, is not allowed and will be pursued within the limits of the law.
For more information regarding your online purchases, such as the status of your order, shipping times, or your refund, please feel free to contact us through the appropriate form or by phone. Below, you will find the list of our Customer Service phone contacts.
Customer Service
(+39) 0473 271 000
We will respond to your inquiries from Monday to Friday, from 8:00 AM to 5:00 PM (Rome/Paris/Berlin time).
Our online shops are open for businesses 24 hours a day, 7 days a week, 365 days a year.
Palace Merano
Via Cavour, 2
39012 Bolzano
p.iva e cf. 01513520211